Shipping policy

At Freedomforge Custom Creations LLC, every custom order is produced with care and attention to detail. The information below explains our current production, pickup, and shipping process.

Production Time

Our standard production estimate for most custom orders is 10–12 business days. Production begins after:

  • Payment or the required deposit has been received

  • The customer has approved the final design proof

  • All required artwork, personalization details, materials, and other project information have been received

Business days do not include weekends, holidays, shipping time, or delays while we are waiting for customer approval or information.

Bulk, wholesale, specialty, outsourced, hosted-store, fundraiser, and event orders may require additional production time. The estimated timeline for these projects will be provided with the quote or order confirmation.

All production timelines are estimates and are not guaranteed completion dates.

Rush Orders

Rush production may be available for certain products and order quantities. Rush orders require written approval before the order is placed and may include an additional fee.

Rush production applies only to our production time. It does not guarantee expedited carrier delivery.

Shipping Methods

Orders may be shipped through USPS, UPS, FedEx, or another appropriate carrier. The carrier is selected based on the order’s size, weight, destination, delivery requirements, and available service.

Estimated carrier delivery times begin after the order has completed production and has been transferred to the carrier.

Tracking information will be provided when available. Carrier delivery dates are estimates and are not guaranteed by Freedomforge Custom Creations LLC.

Shipping Charges

Shipping charges may be calculated at checkout or included separately in a custom quote or invoice.

Oversized, heavy, fragile, bulk, or specialty orders may require additional shipping or handling charges. If additional charges are required after an order is reviewed, we will contact the customer before shipment.

Any free-shipping offer or promotion will be displayed at checkout and will be subject to the terms shown with that offer.

Local Pickup

Local pickup is available at:

Freedomforge Custom Creations LLC
3627 Nichol Ave
Anderson, IN 46011

Customers will receive a notification when their order is ready. Please do not arrive for pickup until a ready-for-pickup notification has been received.

Standard storefront hours are Monday through Friday, 9:00 AM–5:00 PM. Holiday hours, temporary closures, or appointment requirements may vary.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

Orders returned because of an incomplete, incorrect, or undeliverable address may require an additional shipping charge before the order can be resent.

Carrier Delays

Freedomforge Custom Creations LLC is not responsible for carrier delays caused by weather, service interruptions, incorrect addresses, peak shipping periods, natural disasters, or other circumstances outside our control.

We will provide available tracking information and assist with carrier inquiries or claims when appropriate.

Lost, Stolen, or Damaged Packages

If tracking does not update or a package appears to be lost in transit, contact us so we can assist with a carrier inquiry.

If an order arrives damaged, contact us within 48 hours of delivery. Please retain all products and packaging and provide clear photographs of:

  • The damaged product

  • The exterior shipping package

  • The interior packaging

  • The shipping label

Do not discard the product or packaging until the claim has been reviewed.

Freedomforge Custom Creations LLC is not responsible for theft or loss after a carrier confirms delivery to the address supplied by the customer. We will assist with available carrier documentation when possible.

Split Shipments

Large orders or orders containing products with different production requirements may ship in multiple packages. When possible, tracking information will be provided for each shipment.

Domestic Shipping

Online checkout is currently intended for orders shipped within the United States. International, APO/FPO, or specialty shipping requests must be approved before ordering and may require a custom quote.

Restricted and Regulated Products

Certain products may be restricted from shipment to specific states, territories, municipalities, or other destinations. Product-specific restrictions will be displayed when applicable.

Customers are responsible for confirming that they may legally purchase, possess, and receive a restricted product at the supplied shipping destination. Freedomforge Custom Creations LLC reserves the right to refuse or cancel an order that cannot legally or safely be fulfilled.

Restricted products will not be shipped internationally. Additional identity, age, destination, or eligibility verification may be required before fulfillment.

Questions or Special Shipping Requests

For shipping questions, delivery requirements, bulk-order freight, or special arrangements, contact:

Freedomforge Custom Creations LLC
sales@freedomforgecustom.com
765-274-5059